STORE POLICY
Here at Nush Jewels Studio, we want to make shopping with us as clear and transparent as possible. We make everything to order which means that we only prepare a piece of jewelry once you have placed an order.
We aim to get your order out to you as soon as possible, but as each item is made to order please allow up to 3 working days for dispatch. All our jewelry goes through a quality control check before being shipped. All our items come beautifully packaged in recyclable/reusable packaging.
SHIPPING
We usually dispatch your orders within 3 days of ordering and once shipped it takes 2-10 days to deliver, depending upon location. Once your order is shipped, a tracking number will be sent to your email where you can see updates on your package as well as its expected arrival date.
RETURN AND CANCELLATIONS
Since all the pieces are made to order and also due to sanitary/hygiene reasons, we, for now, do not accept returns and all sales are final. But if you change your mind, you can cancel your order within 5 hours of ordering it. After that, we will start working on your order so we will not be able to accept any cancellations.
Once Cancellation is confirmed And we will initiate your full refund, time taken for funds to appear in your bank might take 2-7 depending on Bank. However, If something is wrong with your order once you receive it, contact us and we'll be absolutely happy to work something out with you depending on the situation.
CANCEL MY ORDER AND REFUND?
Mail us with your name and order number at care@nushjewelsstudio.com within 5 hours of ordering, and we will initiate your full refund. The time taken for funds to appear in your bank might take 2-7 days depending on the bank.
Once cancellation is confirmed, we will initiate your full refund. Again, the time taken for funds to appear in your bank might take 2-7 days depending on the bank.
However, if something is wrong with your order once you receive it, contact us and we'll be absolutely happy to work something out with you, depending on the situation."